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Social Media Audit

When was the last time you took an audit of your social media presence? Did it include analyzing your competition? Performing a social media audit can help you to see where you are at, project where you are headed, and see how you can improve your presence. The goal of an audit to to make sure you are still working towards your larger goals and figuring out how you can tweak the daily management of your accounts to align more closely with your vision.

On your own accounts:

  • Make a list of all of your accounts
  • Check the About description and information. Is it missing anything? Has anything been changed?
  • Grab your network size numbers. Have the numbers grown in size since the last time you performed an audit?
  • Dissect the user comments and engagement. Are you getting more engagement? Is the engagement positive? Who makes up your network on each account?

In a social media audit you should ask yourself these 4 questions:

  1. Where is my audience?
  2. Where is my audience active?
  3. Where is my audience searching?
  4. What niche social media sites are right for me?

Examine your social media profiles

Locate and document all your social media profiles, official and unofficial

  • “Why are we using this social account?”
  • “Why do we want to use it?”
  • “What are our goals for this social media platform?”
  • “Are our target markets using it?”
  • If you no longer have a good reason to use the account or you find that your target market is elsewhere, don’t hesitate to cut ties and focus your effort where it is better spent
  • Check for completion of all details on these profiles and for consistency in imagery and message
  • Follow up on your goals and compare performance today to performance one and two years ago

Next, take a look at your competition:

  • How frequently are they posting?
  • What is their network size?
  • Are they growing faster or slower than you?
  • What is the level of engagement with their fans?
  • Does anything stand out that they are doing well?
  • What can you learn from each account?

Examine those who do it well…

Find 4 to 8 niche influencers and examine how they manage their brand on social media. Observe the imagery and branding on each of their profiles and then:

Measure key metrics like followers and engagement

  • Branding: How does their overall look promote the brand? Can visitors get an accurate sense of their personality or culture? How have they chosen to use images in header and avatar?
  • Popularity: How many followers/likes does the page have?
  • Frequency: How often do they post? What do they do on weekends?
  • Engagement: What is the number of people talking about the brand compared to the number of fans?
  • Types of posts: What topics do they frequently discuss? What types of posts do they use: photos, questions, videos, chats, text? What is engagement like for each of these post types?

Where is my audience active & where are they searching:

Every minute, people are conducting millions of queries on Google, Twitter, and Facebook. If you are active on these social media platforms, then you have a chance at appearing in social media search results.

Any Niche sites? Just because 1 business gets leads from a site, doesn’t mean you will.

Social media audit - the number one thing you should do to measure success. When was the last time you took an audit of your social media presence? Did it include analyzing your competition? Performing a social media audit can help you to see where you are at, project where you are headed, and see how you can improve your presence. The goal of an audit to to make sure you are still working towards your larger goals and figuring out how you can tweak the daily management of your accounts to align more closely with your vision.

 

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Buying Fake Followers Can Ruin Your Business

Getting thousands of fans and followers on social media requires a lot of time and effort. For some, it may take several months. For others, however, a year would pass by and their follower count is still less than 500. But if someone offered to help boost your follower count by 10,000 in exchange of $20, would you grab the offer? It’s cheap! It can be tempting to buy fake followers, but please resist the urge to do so.

Having more followers can make you look popular, but it can negatively affect your business in a variety of ways. Here’s how buying fake followers can ruin your business.

It can ruin your reputation

Having more followers may help you feel good about yourself. It also makes you look popular in the eyes of potential and current customers. However, seeing your follower count jump from 100 to 10,000 in a matter of days will make people suspicious. Your credibility can be seriously compromised by buying fake followers.

It prevents you from reaching your audience

Social media provides a great opportunity for you to engage with your fans and followers and build a relationship with them. Since most of the followers you buy are bots, they won’t contribute to your engagement.

If you are using Facebook as your main social channel, then having fake followers will work against you. You see, Facebook has a fancy algorithm in which pages will only reach a certain percentage of their followers. If you have 10,000 fans and only 50 of them share, like or comment on your post, they’ll conclude that you are producing low quality content. As a result, people will be seeing your posts less frequently. Building a large number of followers who won’t be able to see your posts is a waste of time and money.

It hinders you from analyzing your true fan base

To help you create an effective social media marketing campaign, you will need to analyze the behavior of your target audience. Which type of content do they engage with the most? Which topics are they most interested in? How old are your fans? Where do they live? The answers to these questions will help you plan future content.

If majority of your followers aren’t real people, then it will prevent you from understanding your real fans and build a better marketing strategy.

 

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Mistakes That Will Kill Your Social Media Marketing Campaign

Nearly every brand use social media to engage with their audience and build brand awareness. It has become an important and necessary tactic in online marketing. While social media plays a huge role in a business’ success, committing some mistakes may produce the opposite effect.

Here are 4 mistakes that will kill your social media marketing campaign.

Talking too much about your brand

Most business owners use social media to increase brand awareness. After all, it’s a great place to promote your products and let people know about what’s happening about your business. While it’s fine to do this from time to time, please refrain from bombarding your fans and followers with too much information about your business.

Use social media to engage with your fans and followers. It should be a two-way communication. Share some tips, ask questions, encourage them to share their experience with your business etc. Your audience will also appreciate it if you share content that are informative, funny or interesting.

Creating accounts on too many platforms

We all know that social media platforms allow you to reach new people. But given the number of social channels available today, you may find it hard to manage all of these accounts at the same time. To maximize your social media efforts, we recommend that you focus on platforms where your target audience are. It is better to have a good presence on 2 social channels than a lacklustre presence on 5.

If your target audience are teens to young adults, consider focusing your efforts on Instagram and Snapchat. If you are looking to engage with business professionals, LinkedIn is the best option for you.

Ignoring reviews

Most people like to share their feedbacks on social media. If it’s a good feedback, then it would be really helpful for your business. If it’s a negative feedback, it may or it may not hurt your business. It actually depends on how you handle it.

When faced with a negative feedback, it is best to respond to it and ask the person to discuss matters privately. This will give people the impression that you care about your customers. When done right, you can rectify the issue at hand and turn the situation into a positive one. Never ignore negative reviews. Rather, use it as a way to improve your services.

Very little interaction

As a small business owner, we understand that you have a lot on your plate. But in order to see positive results from you social media marketing campaign, make sure you stay active. While we’re not suggesting that you should stay online 24/7, try to allot at least 2 to 3 hours of your day responding to comments, answering messages and interacting with people. If you don’t engage with them, then they’ll forget about you eventually.

Mistakes That Will Kill Your Social Media Marketing Campaign. Nearly every brand use social media to engage with their audience and build brand awareness. It has become an important and necessary tactic in online marketing. While social media plays a huge role in a business’ success, committing some mistakes may produce the opposite effect. Here are 4 mistakes that will kill your social media marketing campaign.

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Your Social Media Framework

Without a structure, it can be difficult to come up with topics for social media posts. We often see business floundering as they try to come up with posts each day or don’t realize there are tools to schedule out their posts so one day a month they post 5-10 items.

Being consistent on social media is one of the most important things that you need to be on social media. This includes both posting at consistent intervals and being consistent in your tone, messaging, and imagery. Your tribe will begin to understand what your business is like through this consistent message. Even if you post only one time per week or one time per month, at least you have that steady flow of information going out online.

To help you create your posting schedule, here are some sample topics you can include, as well as a weekly overview of how your posts can be organized.

Sample Social Media Topics:

  • Quotes
  • Product/Services Overview
  • Testimonials
  • Blog Posts
  • Industry Articles
  • Local Events/Activities
  • Related Topics
  • Day in the Life of Images/Stories
  • Videos
  • Infographics
  • How tos
  • User generated
  • Podcasts
  • Livestreams
  • Ebooks
  • Guides
  • Share a Post
  • Questions
  • Surveys

The next step is organizing these so you again have consistency and can optimize your time and resources. For example, your blog posts will get the most traction if you always update them on the same day. This means they should consistently be shared on the same day.

Example Social Media Calendar

 

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Reasons Why Social Media Should Be Your Secret Weapon

Technology has transformed how entrepreneurs connect with their clients, customers and stay on top of the industry. Generally speaking, most businesses use social media to promote their business and boost their sales. Some even use it to make a difference and allow their business to grow.

Now, entrepreneurs have to understand that this social media craze is not just a fad. As a matter of fact, it can be considered as a secret weapon if you know how to implement it correctly. Here are a few reasons why you should get on board.

Keep your customers up to date

You may be able to send out promotional emails, display ads on newspapers or even nab radio and television spots in order to let your customers know about timely announcements, but if you wish to do it quickly, you can always turn on social media.

If you are to think, your social media followers are the same people who have indicated a willingness to be kept informed on all the events and promotions that your business will hold.

Customer service

Living in the digital age, we have reached the point where the use of social media for customer service is not only suggested, it is required.

Social media serves as a helpful and interactive platform that allows businesses to connect with their customers and respond to their concerns and questions in a timely manner. According to a survey, which was conducted by the Social Habit, 42% of the respondents who attempt to contact a company through social media expect a response within an hour; while 32% of which expects a response within 30 minutes.

Humanize your brand

Of course, people are only interested to do business with people. The goal of social media is to allow your personality to shine beyond your company’s logo.

By maintaining an active presence on social media, you are giving your consumers a chance to get to know you and your brand better. This type of behavior invites loyalty, garner authentic relationships and increase trust.

Reasons why Social Media should be your secret weapon: Technology has transformed how entrepreneurs connect with their clients, customers and stay on top of the industry. Generally speaking, most businesses use social media to promote their business and boost their sales. Some even use it to make a difference and allow their business to grow. Now, entrepreneurs have to understand that this social media craze is not just a fad. As a matter of fact, it can be considered as a secret weapon if you know how to implement it correctly. Here are a few reasons why you should get on board.

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Finding Your Target Market Online

As a marketing professional, it is imperative to be able to find our client’s prospects online. Our clients often ask us how we make sure that the folks we are targeting fit their ideal customer persona, so I assume this is a common question for business owners. I wanted to lay out the steps we take so you can follow them for your own business.

Though many of us have accounts on Twitter, LinkedIn, Facebook, SnapChat, Tumblr, etc, we can assume there are only one or two networks where we focus most of our online activity. Luckily, numerous agencies share data freely about the types of individuals that are found on each network and network growth over time.

For example, take a look at this chart from Smart Insights. 16-34 year olds dominate most networks, but if your market is 55-64 year olds (green marker), I would highly consider targeting LinkedIn, Facebook, and YouTube. SnapChat wouldn’t be a valuable network for this age group.

social media demographics

Additionally, though it is common to hear that Facebook is on its way out, this is still the largest network of users. Twitter on the other hand has remained fairly stagnant over the past few years.

Data like this may sway where you want to put your attention on social media.

Exercise:
Write a description of your ideal customer. How old are they, what job do they hold, what do they do in their free time?

Look at the statistics of the social media networks, is there somewhere this person is most likely to be found (and active)?

Now work backwards. Make a list of each social media network. What type of customer have you had that would use this network? Now write what type of post they would be interested in seeing on that network (yes, you should tailor your social media posts to the market they are getting in front of)

Beyond data, our team also analyses what works for your competition. We often hear a client raving about how well Business X uses Facebook, for example, but when we actually take a look, their posts aren’t receiving any traction or they only are posting once per month. This leads to a conversation about what our client’s are viewing as a success.

By “spying” on competition, you can learn what has worked well, what seems to be a waste of time, and they types of graphics and posts your target market is used to seeing on each social media network.

Exercise:
Brainstorm a list of your competitors and other businesses that sell to your target market. Then find them on social media. Gather notes on their network size, average number of likes, shares, RT’s, and comments on their posts, the topics they post about, and if there is one network that seems to garner most of their attention. You can also use Fanpage Karma – http://www.fanpagekarma.com/ – to gather insights.

You don’t need to necessarily present this research in any specific way unless you are proposing it to a board or others at your organization. I use this research as a gut check and to establish expectations for clients. I do believe that if you are 100% devoted to a particular network, you can find results, so don’t necessarily cross off SnapChat, for example, if your competition hasn’t jumped on board yet.

My recommendation is to use this research from “spying” on your competition to gain a better understanding of the online landscape within your industry.

Know Yourself

Lastly, take a moment to reflect on your own interests. We’ve already looked at the overall trends for social media networks and seeing how your competition uses social media, but how do YOU use and interact with social media. Is there one network you absolutely love?

No matter what the research says, if you are passionate about a specific social media network, start there. Even though there are few 65+ individuals using SnapChat, you can still work to capture a portion of these individuals if you commit to working SnapChat.

If you are just jumping in, take a moment to consider where you would like to spend your time marketing your business. Use this as a starting point. You can always add more social media networks once you are confident in the process of marketing your business online.

Finding Your Target Market Online

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3 Types of Visual Content That Will Increase Your Conversion Rate

Finding ways to attract and encourage people to keep coming back to your site is no easy feat. If you are looking for ways to generate a stream of targeted traffic that converts, we recommend that you incorporate visual content into your digital marketing campaign.

Visual content is one of the most powerful online marketing tools. They are easy to consume and understand. On top of that, they also increase engagement, brand awareness and earn more new business.

Here are 3 types of visual content that will increase your conversion rate:

Infographics

We live in an era where an average person has an attention span of about 8 seconds. People want to get the information they want fast. Otherwise, they’ll move on swiftly to the next site. Infographics can help you reach your audience and grab their attention, mostly because you make things easier for them.

People love infographics. They are filled with valuable information, but are presented in a user-friendly layout. It requires less time to read, absorb and get the gist of information.

Images

Every day, the average consumer is exposed to a large volume of advertising messages. As such, it can be easy for your content to get lost in the jungle. Providing your text content with an appealing image can help you cut through the noise.

Photos are a great way to showcase your products and services. Take some photos of behind the scenes of your brand. Take some snaps shots of your team members, as well as the process that goes into creating your product. You may also include some photos of happy customers who have recently purchased your products or availed your services.

Videos

Studies suggest that posts with videos attract 300% more inbound links than text-only posts. But in order to set yourself apart in the digital era, you need to make sure that your video is of the highest calibre.

A great video serves as an extra clout for your campaign. It is useful for presenting common problems and then showing people how your products can solve that problem. Also, it is imperative that the videos are congruent with the overall style and ethos of your brand

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How to Use Content Marketing to Build Trust and Credibility

If you’re the content person for your brand, you’re probably busy creating pieces of content that aims to give out information about your products or services. You may also be focused in writing content that tell about your brand’s story. Amidst the churning out of content, have you ever stopped to think about why people choose to buy from your company? The answer is simple. It’s because they trust your company.

Whether you’re creating content for your clients, existing customers or new prospects, it is important to keep in mind that the real purpose of content marketing is to build greater levels of trust with your audience. Trust and credibility are important to win the loyalty of your customers.

Use these tips to create content that will help you enter your customer’s world and become an important part of it:

Put people first

In order to build trust and enhance your influence, you need to remember who you’re writing for. The content you create should be relevant to the people you are trying to communicate with. Know their demographics, determine your niche focus and stick with it.

Deliver high quality and relevant content to your audience on a regular basis. Overtime, people will see your brand as a trusted authority. They’ll keep coming back for more once they see you as a trustworthy source.

Be consistent

People don’t have an idea how reliable you are unless they start working with you. But by observing your activities and posting schedule, they can decide whether or not they can rely on you.

Choose your social media channels carefully and commit to being there regularly. Also, make it habit to post new content on your blog and update your site from time to time. By turning up regularly and publishing high quality and relevant contents on a regular basis, you will start to earn the confidence of your marketplace.

Interact with your audience

Newsletters, social media updates and blog posts are a great way for your audience to stay up-to-date with your business. But it’s not supposed to be a one-way communication. Find ways to interact with your audience online.

You can ask questions, encourage them to send photos of them with your products, share their stories etc. Don’t forget to respond to mentions on social media and reply to comments on your blog. Through this strategy, you’ll be able to build a relationship with your target audience. Through this relationship, they will come to trust you.

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4 Ways to Inject Holiday Spirit into Your Social Media Campaign

4-ways-to-inject-holiday-spirit-into-your-social-media-campaignThe holiday season is an exciting time for online marketers. With more and more people realizing the comfort of online shopping, online retail sales increase during the holiday season. All those online shoppers are ready to splurge.  Your business could be missing out on a lot of business opportunities if your company isn’t getting into the spirit yet.

Create a social media campaign that reflects the holiday season and it will definitely lead to marketing success that will make your holiday merry. Here are 4 ways to inject holiday spirit into your social media campaign.

Show the magic of giving

Christmas is a time when everyone’s thoughts turn to giving. This holiday season, let people know that you’ll be donating a portion of your sales to charity. Clients love to see this good will passed on and will definitely be supporting your program. Helping those in need will not only help you build a positive image; you’ll also feel good about yourself.

Create a very merry Christmas offer

The holidays are a time for gift giving. Most people go on a shopping spree during this time of the year to buy great gifts for their family and friends. Instead of visiting their favorite shopping destinations, more and more people are turning to their mobile phones to look for the best deals.

Get your audience in the holiday spirit and trigger Christmas shopping by offering Christmas vouchers, special festive discounts, buy one get one free or one-day sales. Christmas countdown sales are also a great idea because they create a sense of urgency, encouraging customers to buy on impulse.

Give freebies

People love free stuff. Since people are likely to buy more this holiday season, you might want to offer some freebies as a way of saying thank you. You don’t have to give a gift to every customer, though. Let customers know that they’ll be receiving a free gift for a minimum purchase. This will encourage them to buy more than what they have originally planned.

Sparkle up your cover photo

While it’s good to add some Christmas sparkle into your cover photo, it doesn’t necessarily have to be about Christmas gifts, red and green decorations or Christmas trees. Rather, it should showcase some special holiday products or some special holiday deals your followers and fans would be interested to know about. Try to think of your cover photo as your billboard.

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